Insurance / Cancellation
Life happens. Be Prepared.
Trip cancellation & medical insurance
Trip cancellation/interruption and medical travel insurance is available for visitors to Canada and Canadians. For your peace of mind, and to avoid any financial hardship that an unexpected cancellation, interruption or medical emergency could cause, we strongly recommend contacting Uniglobe Specialty Travel to receive trip insurance details and a quote.
CMH Heli-Skiing Cancellation Policies
Please select the season that applies to your booking.
Winter 2022/23
Standard cancellation policy
| Cancellation Notice | Actions | Rebooking fee |
|---|---|---|
| 12 weeks + | Transfer the deposit to any new trip within the calendar year (if final payment has been made, it is refundable less the deposit) | $250 Rebooking Fee |
| Transfer funds to any new trip within the same winter season* | $500 Rebooking Fee | |
| 4-12 weeks | ||
| Transfer funds to an equivalent trip in the calendar year | 20% Rebooking fee | |
| Transfer funds to any new trip within the same winter season* | $1500 Rebooking fee | |
| Less than 4 weeks | ||
| Transfer Funds to any new trip within the same calendar year | 50% Rebooking fee |
* Same winter season is defined as the start to the end of CMH winter season operations and a calendar year is defined as January 1 through December 31.
** If you have not filed an insurance claim and wish to use these funds, a booking must be made with our Sales Team by May 11, 2023.
In any of the above scenarios, as an alternative to transferring funds, you may instead find a space replacement** for your booking and incur no financial penalties.
** Space Replacements: It is the responsibility of the guest, not CMH, to find a valid space replacement. For safety reasons, a valid space replacement is subject to the new guests’ weight and ski ability being appropriate for the program they are joining. Once our Inside Sales team confirms a valid space replacement, the cancelled guest will incur no financial penalties and can apply funds to another trip with CMH or receive a refund. For cancellations made more than 12 weeks prior to the trip start date, the cancelled guest has 7 days to find a valid space replacement. For cancellations made within 12 weeks prior to the trip start date, the cancelled guest has 48 hours to find a valid space replacement.
Standard cancellation policy for lodge buyout trips
Should you have to cancel your space on an exclusive trip, any funds paid are deemed to be cancellation fees at the time of cancellation but can be transferred to a space replacement on the same trip. Once the space replacement has paid in full, we would be happy to offer a full refund. Funds are not transferrable to another CMH trip.
Standard cancellation policy for private trips
In the event of your whole group cancelling, you can move the deposit to a new private trip within the same winter season, subject to availability. If one individual on the trip cancels, the remaining group or cancelled guest is responsible for finding a space replacement. If a space replacement cannot be found, the remaining guests are financially responsible for the cancelled space. The funds cannot be transferred to another season, bookings in other areas for non-private weeks, or to cover the final payment of another private group booking. Final payment is due 18 weeks prior to the trip and is non-refundable.
| Cancellation notice | Actions | Rebooking Fee |
|---|---|---|
| Transfer 50% of the deposit to any new private trip within the same season (if final payment has been made, it is refundable less the deposit) | 50% of the deposit | |
| 18 weeks + | ||
| Unable to come at all | 100% of the deposit | |
| Transfer 50% of funds to any new private trip within the same winter season | 50% of the total cost | |
| 5-18 weeks | ||
| Unable to come at all | 100% of the total cost | |
| Transfer 25% of funds to any new private trip within the same winter season | 75% of the total cost | |
| 4 weeks or less | ||
| Unable to come at all | 100% of the total cost |
Cancellation Policy note:
If you do not file an insurance claim and wish to use cancelled funds, a new booking must be made with our CMH Sales Team by the end of the current winter operating season for all cancelled bookings from that season. After that date, all funds paid become non-transferable and will be taken as cancellation fees.
Standard cancellation policy for non-skiers
If a non-skier cancels their trip, funds paid are non-refundable but fully transferable to any new skiing, hiking or non-skier booking according to the following policy:
| Cancellation notice | Options |
|---|---|
| 12 weeks + | Transfer deposit to any new trip within the season or the following season; if final payment has been made, it is refundable less the deposit |
| 12 weeks or less | Transfer full payment to any new trip within the season or the following season |
Winter 2023/24
Standard cancellation policy
| Option | Restrictions | Additional Fee |
|---|---|---|
| Space replacement* (At any time) | If you can find another person to take your place, once they have paid the amount owing, you will be able to receive a full refund on what you have paid. | $250 Administration Fee |
| Rebooking 42+ days before trip start day | You can transfer yourself and your funds to any new trip within the same winter season You will have to cover any price increase | $250 Administration Fee |
| Rebooking Less than 42 days before trip start day | Is not available | N/A |
| Full Cancellation 90+ days before trip start date | Your deposit paid is non-refundable | N/A |
| Full Cancellation Less than 90 days before trip start date | Your deposit and balance are non-refundable | N/A |
Standard cancellation policy for lodge buy-outs
| Option | Restrictions | Additional Fee |
|---|---|---|
| Space replacement* (At any time) | If you can find another person to take your place, once they have paid the amount owing, you will be able to receive a full refund on what you have paid. | $250 Administration Fee |
| Rebooking | Is not available | N/A |
| Full Cancellation 90+ days before trip start date | Your deposit paid is non-refundable | N/A |
| Full Cancellation Less than 90 days before trip start date | Your deposit and balance are non-refundable | N/A |
Standard cancellation policy for private trips
| Option | Restrictions | Additional Fee |
|---|---|---|
| Space replacement* (At any time) | If one individual or more on the trip, cancels, the group are responsible for finding a space replacement. If a replacement cannot be found, the remaining guests are financially responsible for the cancelled space(s). | N/A |
| Rebooking 126+ days before trip start day | If the whole group cancel, they can transfer themselves and all the funds to any available, new private trip within the same winter season. You will have to cover any price increase | N/A |
| Rebooking Less than 126 days before trip start day | Is not available | N/A |
| Full Cancellation 126+ days before trip start date | Your deposit paid is non-refundable | N/A |
| Full Cancellation Less than 126 days before trip start date | Your deposit and balance are non-refundable | N/A |
Standard cancellation policy for non-skiers
If a non-skier cancels their trip, the skier cancellation policy of the trip that they are on applies (Standard, Private or Lodge-Buy out).
*Space Replacements: It is the responsibility of the guest, not CMH, to find a valid space replacement. For safety reasons, a valid space replacement is subject to the new guests’ weight and ski ability being appropriate for the program they are joining. Once the valid space replacement is confirmed by CMH, the cancelled guest will incur a $250 administrative fee and can apply the remaining funds to another CMH trip or receive a refund. For cancellations made more than 12 weeks prior to the trip start date, the cancelled guest has 7 days to find a valid space replacement. For cancellations made within 12 weeks prior to the trip start date, the cancelled guest has 72 hours to find a valid space replacement.